Return & Refund Policy
Return & Refund Policy
Thanks for shopping at Sapphire Jewellery.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 10 calendar days to return an item from the date you received it and 30 days for exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Item must be in the original packaging.
Item needs to have the receipt or proof of purchase.
Returns must be pre-approved for consideration of a refund or exchange. Items returned without prior approval may not be accepted, and you may be responsible for any associated shipping costs.
To initiate the return process, please contact us via email: sapphirejewelleryca@gmail.com
Please provide following information in your email:
- Your order number.
- Provide a reason for your return or exchange.
- Specify the number of products you wish to return.
- If you request an exchange, indicate the desired size.
Once we receive your email we will contact you back with the return instructions.Â
* Please note that we don’t accept online order returns at our store location. Please contact for shipping instructions.Â
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Customer will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
Customer will be responsible for the shipping costs when returning an item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, please contact us